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  • feedwordpress 14:17:45 on 2018/11/27 Permalink
    Tags: , , , , , , mark zuckerberg, , , , , tech,   

    Zuckerberg In A Bunker 

    Mark Zuckerberg is in a crisis of leadership. Will he grasp its opportunity?

    Happier times.

    It seems like an eternity, but about one year ago this Fall, Uber had kicked its iconic founding CEO to the curb, and he responded by attempting a board room coup. Meanwhile, Facebook was at least a year into crisis mode, clumsily dealing with a spreading contagion that culminated in a Yom Kippur apology from CEO Mark Zuckerberg. “For those I hurt this year, I ask forgiveness and I will try to be better,” he posted. “For the ways my work was used to divide people rather than bring us together, I ask for forgiveness and I will work to do better.”

    More than one year after that work reputedly began, what lesson from Facebook’s still rolling catastrophe? I think it’s pretty clear: Mark Zuckerberg needs to do a lot more than publish blog posts someone else has written for him.

    And while I’m not much of a fan of the company he’s built, I think Facebook’s CEO can change. But only if he’s willing to truly lead, and take the kind of action that today may seem insane, but ten years from now, just might look like genius. What actions might those be? Well, let’s review.

    Admit you have a problem. Yes, over and over and over, Facebook executives have copped a plea. But they’ve never acknowledged the real problem is the company’s core DNA. More often than not, the company plays the pre-teen game of admitting a small sin so as to cover a larger one. The latest case in point is this post-modern gem: Elliot Schrage On Definers. The headline alone says all you need to know about Facebook’s latest disaster: Blame the guy who hired the firm, have him fall on a sword, add a bit of Sandbergian mea culpa, and move along. Nope, this time is different, Facebook. It’s time for fundamental change. And that means….

    Submit to real governance. Like Google, Uber, Snap, and other controversial tech companies, Facebook implemented a two-class system of shares which canonizes their founder as an untouchable god, rendering the company board toothless in moments of true crisis (and in appeasement mode the rest of the time). Following Uber’s lead, it’s time for Mark to submit to the governance of the capital markets and abandon his super majority voting powers. He must stand before his board naked and afraid for his job. This and this alone will predicate the kind of change Facebook needs.

    Bring in outsiders. Facebook’s core problem is expressed through its insular nature. This is also the technology industry’s problem – an engineer’s determination that every obstacle can be hacked to submission, and that non-engineers are mainly good for paint and powder afterward. This is simply not the case anymore, either at Facebook or in tech more broadly. Zuckerberg must demand his board commission a highly qualified panel to review his company’s management and product decisions, and he must commit to implementing that panel’s recommendations. Along those lines, here are a two major thought starters:

    Embrace radical change. Remember “Bringing People Closer Together” and the wildly misappropriatedTime Well Spent“? This was supposedly a major new product initiative to change Facebook’s core mission, designed to shift our attention from what was wrong with the platform – data breaches, the newsfeed, false news and election meddling – to what could be right about it: Community pages and human connection. Has it worked? Let’s just be honest: No. Community doesn’t happen because a technology company writes a blog post or emphasizes a product suite it built for an entirely different purpose. Facebook can’t be fixed unless it changes its core business model. So just do it, already. Which leads to:

    Free the data. Facebook has so far failed to enable a truly open society, despite its embrace of lofty mission statements. I’ve written about this at length, so I’ll just summarize: Embrace machine-readable data portability, and build a true, Gates-line compliant platform that is governed by the people, companies, and participants who benefit from it. Yes, actually governing  is a messy pain in the ass, but failing to govern? That’s a company killer.

    Many brilliant observers are calling for Mark’s head, and/or for the company to be broken up. I’m not sure either of these solutions will do much more than insure that the company fails. What tech needs now is proof that it can lead with bold, high-minded vision that gives back more than it takes. Mark Zuckerberg has the power to do just that. The only question now is whether he will use it.

     
  • feedwordpress 23:02:06 on 2018/11/12 Permalink
    Tags: , , , , , ideas, , , tech,   

    When Tech Loves Its Fiercest Critics, Buyer Beware 

    Detail from the cover of Harari’s lastest work, 21 Lessons for the 21st Century.

    A year and a half ago I reviewed Yuval Noah Harari’s Homo Deus, recommending it to the entire industry with this subhead: “No one in tech is talking about Homo Deus. We most certainly should be.”

    Eighteen months later, Harari is finally having his technology industry moment. The author of a trio of increasingly disturbing books – Sapiens, for which made his name as a popular historian philosopher, the aforementioned Homo Deus, which introduced a dark strain of tech futurism to his work, and the recent 21 Lessons for the 21st Century – Harari has cemented his place in the Valley as tech’s favorite self-flagellant. So it’s only fitting that this weekend Harari was the subject of New York Times profile featuring this provocative title: Tech C.E.O.s Are in Love With Their Principal Doomsayer. The subhead continues: “The futurist philosopher Yuval Noah Harari thinks Silicon Valley is an engine of dystopian ruin. So why do the digital elite adore him so?”

    Well, I’m not sure if I qualify as one of those elites, but I have a theory, one that wasn’t quite raised in the Times’ otherwise compelling profile. I’ve been a student of Harari’s work, and if there’s one clear message, it’s this: We’re running headlong into a world controlled by a tiny elite of superhumans, masters of new technologies that the “useless class” will never understand. “Homo sapiens is an obsolete algorithm,” Harari writes in Homo Deus. A new religion of Dataism will transcend our current obsession with ourselves, and we will “dissolve within the data torrent like a clump of earth within a gushing river.” In other words, we humans are f*cked, save for a few of the lucky ones who manage to transcend their fate and become masters of the machines. “Silicon Valley is creating a tiny ruling class,” the Times writes, paraphrasing Harari’s work, “and a teeming, furious “useless class.””

    So here’s why I think the Valley loves Harari: We all believe we’ll be members of that tiny ruling class. It’s an indefensible, mathematically impossible belief, but as Harari reminds us in 21 Lessons, “never underestimate human stupidity.” Put another way, we are  fooling ourselves, content to imagine we’ll somehow all earn a ticket into (or onto) whatever apocalypse-dodging exit plan Musk, Page or Bezos might dream up (they’re all obsessed with leaving the planet, after all). Believing that impossible fiction is certainly a lot easier than doing the quotidian work of actually fixing the problems which lay before us. Better to be one of the winners than to risk losing along with the rest of the useless class, no?

    But we can’t all be winners in the future Harari lays out, and he seems to understand this fact. “If you make people start thinking far more deeply and seriously about these issues,” he said to the Times, “some of the things they will think about might not be what you want them to think about.”

    Exactly, Professor. Now that I’ve departed the Valley, where I spent nearly three decades of my life, I’m starting to gain a bit of perspective on my own complicated relationship with the power structure of the place. I grew up with the (mostly) men who lead companies like Amazon, Google, Facebook and Apple, and early in the industry’s rise, it was heady to share the same stage with legends like Bezos, Jobs, or Page. But as the technology industry becomes the driving force of social rupture, I’m far more skeptical of its leaders’ abilities to, well, lead.

    Witness this nearly idea-free interview with Google CEO Sundar Pichai, also in the Times, where the meticulously media-prepped executive opines on whether his industry has a role to play in society’s ills: “Every generation is worried about the new technology, and feels like this time it’s different. Our parents worried about Elvis Presley’s influence on kids. So, I’m always asking the question, “Why would it be any different this time?” Having said that, I do realize the change that’s happening now is much faster than ever before. My son still doesn’t have a phone.”

    Pichai’s son not have a phone, but he is earning money mining Ethereum (really, you can’t make this shit up). I’m not sure the son of a centi-millionaire needs to earn money – but it certainly is useful to master the algorithms that will soon control nearly every aspect of human life. So – no, son, no addictive phone for you (even though my company makes them, and makes their operating systems, and makes the apps which ensure their addictive qualities).

    But mining crypto currency? Absolutely!

    Should Harari be proven right and humanity becomes irrelevant, I’m pretty sure Pichai’s son will have a first class ticket out of whatever mess is left behind. But the rest of us? We should probably focus on making sure that kid never needs to use it.

    Cross posted from NewCo Shift. 


    By the way, the other current obsession of Valley folks is author Anand Giridharadas’ Winners Take All – The Elite Charade of Changing the World. Read them together for a one-two punch, if you dare…

     
  • feedwordpress 02:42:37 on 2017/08/11 Permalink
    Tags: , , , , , , tech   

    No. Social Terrorists Will Not Win 

    The post No. Social Terrorists Will Not Win appeared first on John Battelle's Search Blog.

    Social Terrorist

     

     

     

     

     

     

     

     

     

     

     

     

     

    small group of social terrorists have hijacked the rational discourse led by society’s most accomplished, intelligent, and promising organizations.

    (cross posted from NewCo Shift)

    Let’s start with this: Google is not a perfect company. It’s easy to cast it as an omniscient and evil villain, the leader of a millennium-spanning illuminati hellbent on world subjugation. Google the oppressor. Google the silencer of debate. Google, satanic overlord predicted by the holy text!

    But that narrative is bullshit, and all rational humans know it. Yes, we have to pay close attention — and keep our powder dry — when a company with the power and reach of Google (or Facebook, or Amazon, or Apple…) finds itself a leader in the dominant cultural conversation of our times.

    But when a legitimate and fundamentally important debate breaks out, and the company’s employees try to come together to understand its nuances, to find a path forward …..To threaten those engaged in that conversation with physical violence? That’s fucking terrorism, period. And it’s damn well time we called it that.

    Have we lost all deference to the hard won lessons of the past few hundred years? Are we done with enlightenment, with scientific discourse, with fucking manners? Do we now believe progress can only be imposed? Have we abandoned debate? Can we no longer engage in rational discourse, or move forward by attempting to understand each other’s point of view?

    I’m so fucking angry that the asshat trolls managed to force Google’s CEO Sundar Pichai to cancel his planned all hands meeting today, one half hour before it started, I’m finding it hard to even write. Before I can continue, I just need to say this. To scream it, and then I’m sure I’ll come to my senses: FUCK YOU. FUCK YOU, asshats, for hijacking the conversation, for using physical threats, implied or otherwise, as a weapon to shut down legitimate rational discourse. FUCK YOU for paralyzing one of our society’s most admired, intelligent, and successful engines of capitalism, FUCK YOU for your bullying, FUCK YOU for your rage and your anger, FUCK YOU for making me feel just like I am sure you feel about me: I want to fucking kick your fucking ass.

    But now I will take a breath. And I will remember this: The emotions of that last paragraph never move us forward. Ever.

    Google was gathering today to have an honest, difficult, and most likely emotional conversation about the most important idea in our society at present: How to allow all of us to have the right to our points of view, while at the same time insuring the application of those views don’t endanger or injure others. For its entire history, this company has had an open and transparent dialog about difficult issues. This is the first time that I’ve ever heard of where that dialog has been cancelled because of threats of violence.

    This idea Google was preparing to debate is difficult. This idea, and the conflict it engenders, is not a finished product. It is a work in progress. It is not unique to Google. Nor is it unique to Apple, or Facebook, Microsoft or Apple — it could have easily arisen and been leapt upon by social terrorists at any of those companies. That it happened at Google is not the point.

    Because this idea is far bigger than any of those companies. This idea is at the center of our very understanding of reality. At the center of our American idea. Painstakingly, and not without failure, we have developed social institutions — governments, corporations, churches, universities, the press — to help us navigate this conflict. We have developed an approach to cultural dialog that honors respect, abjures violence, accepts truth. We don’t have figured it out entirely. But we can’t abandon the core principles that have allowed us to move so far forward. And that is exactly what the social terrorists want: For us to give up, for us to abandon rational discourse.

    Google is a company comprised of tens of thousands of our finest minds. From conversations I’ve had tonight, many, if not most of those who work there are fearful for their safety and that of their loved ones. Two days ago, they were worried about their ability to speak freely and express their opinions. Today, because social terrorists have gone nuclear, those who disagree with those terrorists — the vast majority of Googlers, and by the way, the vast majority of the world — are fearful for their physical safety.

    And because of that, open and transparent debate has been shut down.

    What. The. Fuck.

    If because of physical threat we can no longer discuss the nuanced points of a difficult issue, then America dies, and so does our democracy.

    This cannot stand.

    Google has promised to have its dialog, but now it will happen behind closed doors, in secrecy and cloaked in security that social terrorists will claim proves collusion. Well done, asshats. You’ve created your own reality.

    It’s up to us to not let that reality become the world’s reality. It’s time to stand up to social terrorists. They cannot and must not win.

    The post No. Social Terrorists Will Not Win appeared first on John Battelle's Search Blog.

     
  • feedwordpress 03:56:25 on 2017/06/15 Permalink
    Tags: , , , tech, the valley,   

    Uber Does Not Equal The Valley 

    The post Uber Does Not Equal The Valley appeared first on John Battelle's Search Blog.

    Uber Protest

    Now that the other shoe has dropped, and Uber’s CEO has been (somewhat) restrained, it’s time for the schadenfreude. Given Uber’s remarkable string of screwups and controversies, it’s coming in thick, in particular from the East coast. And while I believe Uber deserves the scrutiny — there are certainly critical lessons to be learned — the hot takes from many media outlets are starting to get lazy.

    Here’s why. Uber does not reflect the entirety of the Valley, particularly when it comes to how companies are run. As I wrote in The Myth of the Valley Douchebag, there are far more companies here run by decent, earnest, well meaning people than there are Ubers. But of course, the Ubers get most of the attention, because they confirm an easy bias that all of tech is off the rails, and deserves to be taken down a notch.

    Such is the case with this piece in Time — painting all of Uber’s failures broadly as the Valley’s failures. And to a point, the piece is correct — but only to a point. While the entire Valley (and let’s face it, Congress, the judiciary, the Fortune 500, nearly every public board in America, etc. etc.) has a major race and gender problem, Uber has far more troubles than just gender and race. Far more. And painting every company in the Valley with the tarred brush of Uber’s approach to business is simply unfair.

    To that bias, I’d like to counter with Matt Mullenwegg, from Automattic, or Jen Pahlka, from Code for America, or Ben Silbermann, from Pinterest, or Michelle Zatlyn, from CloudFlare, or Jeff Huber, from Grail Bio. Sure, their companies aren’t worth billions (on second thought, Pinterest, CloudFlare, and Automattic are, and Grail may be on its way), but they are excellent examples of game changing organizations run by good people who, while they may not be perfect, are driven by far more than arrogance, lucre, and winning at all costs.

    It’s certainly a good thing that Uber has been chastened. There are still far too many frothy startups driven by immature, bro-tastic founders eager to “move fast and break things” and “ask for forgiveness, not for permission.” Kalanick and Uber’s fall from grace is visceral proof that they must change their ways. But the Silicon Valley trope is starting to wear thin. Let’s not forget the good as we excise the bad. We’ve got a lot of important work to do.

    The post Uber Does Not Equal The Valley appeared first on John Battelle's Search Blog.

     
  • feedwordpress 19:38:30 on 2017/05/31 Permalink
    Tags: , , culture, , tech   

    Is Humanity Obsolete? 

    The post Is Humanity Obsolete? appeared first on John Battelle's Search Blog.

    image

    Upon finishing Yuval Harari’s Homo Deus, I found an unwelcome kink in my otherwise comfortably adjusted frame of reference. It brought with it the slight nausea of a hangover, a lingering whiff of jet exhaust from a hard night, possibly involving rough psychedelics.

    I’m usually content with my (admittedly incomplete) understanding of the role humanity plays in the universe, and in particular, with the role that technology plays as that narrative builds. And lately that technology story is getting pretty damn interesting — I’d argue that our society’s creation of and reaction to digital technologies is pretty much the most important narrative in the world at present.

    But as you consider that phrase “digital technologies,” are you conjuring images of computers and iPhones? Of “the cloud” and Google? Facebook, Snapchat, Twitter, Netflix, Slack, Uber? I’ve always felt that this group of artifacts — the “things” that we claim as digital — the companies and the devices, the pained metaphors (cloud?!) and the juvenile apps — these are only the most prominent geographic features of a vaster and more tectonic landscape, one we’ve only begun to explore.

    Harari would ask us to explore that landscape with a new state of mind — to abandon our human-centered biases — our Humanism — and consider what our embrace of technology may augur for our species. Yet through most of the book, he failed to push me from my easy chair. It was comforting to nod along as Harari argued that the devices — the computers, the platforms and the networks — are nothing more than the transit layer in humanity’s inevitable evolution to a more god-like species. And cognizant of the inescapable baggage of the “digital technologies” tag, Harari has gifted his new state of mind with a name: Dataism. More on that in a minute.

    Homo Deus is the possibly too-clever-by-half continuation of the author’s masterstroke bestseller Sapiens, which the New York Times, despite crowning it as a runaway hit, acidly derided as “tailor-made for the thought-leader industrial complex.” If that made you snort the literary milk out your erudite nose, just wait for the other whiteshoe to drop: The same Times review charitably credited Homo Deus with having “the easy charms of potted history.”

    Oh, Snap!

    And look, the decidedly humanist Times is right to be offended by Harari’s assertions. For they are utterly unsettling, in particular to those most content in the warm embrace of Humanism, which Harari dismisses as a state of mind already past its prime. Dataism is its replacement — a reductive religion of algorithms, both biological and digital, driven by intelligence but decoupled from consciousness. It is therefore unconcerned with experience, the very bread which feeds humanist mythos. Net net: Let’s just say Dataism could really give a fuck about people in the long run. Harari’s money quote? “Homo sapiens is an obsolete algorithm.”

    So yeah, the ideas prosecuted in the pages of these two works, which run collectively just under 900 pages, are unsettling. But unlike the Times reviewer, I’m not ready to dismiss them as so much armchair pottery. It’s not often a work of literary merit (and this is certainly that) forces our vaunted industry to consider itself.

    And did our industry consider it? After all, this is the follow on to Sapiens, a book celebrated by Mark Zuckerberg, Bill Gates, and Barak Obama, for goodness sakes.

    Turns out, our industry has pretty much ignored Homo Deus. Ezra Klein did have a thing or two to say about it in a podcast, but…crickets from most everywhere else.


    Technology is having a crisis of self reflection. It’s understandable — we’re not the types to think too hard about the impact of our actions, because we’ve already anticipated them, after all. Creating new behaviors is the business we’re in, so we’re not surprised when they actually happen. We’ve developed a super-fast creative process on top of digital technologies — we come up with new plans as quickly as the old ones fail, and the act of doing this just proves our world view correct: We have a thesis, we prosecute it, and as we collect more data — including and especially data about our failure — we stare at it all, we rethink our approach, and we deftly devise a new algorithm to navigate around the damn problem. The better the acuity of our data, the more responsive our tools, the better the outcomes. Even when most of us lose, we’re always winning! Failure is just more data to fuel an eventual, inevitable victory.

    This approach to life and business doesn’t reward deep reflection. And we know it. That’s why we’re so damn obsessed with meditation, with yoga (guilty), with flying to South America and doing strange psychedelic drugs. But so far all those reflections center on the me, and not on the us, on the society we are building. How often do we — the Royal Technology We — consider the butterfly effects of our work? And don’t tell me Zuck did it for us with that manifesto. That thing could have used a touch more psilocybin, amiright?

    Perhaps Harari strikes us as a lecturing harridan — we know we have more homework to do. We understand we now rule the world, but we are reluctant leaders, because our industry has forever been in opposition, forever carrying a torch for a future state of humankind that the noobs and the squares and the company men didn’t get.

    Only, we’ve won. So now what?


    Well, that gets us to purpose. Why are we here? Why are you here? Why am I here? What are we here for?

    Remember when you were a kid, in that kid-like state of mind, when you whispered to a friend, a confidante — “Where’s the wall at the end of universe?” And if they bit, if they acknowledged there might be an end to it all, a place where the universe ebbs to finality, you ask them this: “Well, then, what’s on the other side of the wall!?”

    Remember that little pre-adolescent mind hack? Yeah, we’re about at that point now, Technology Industry. It’s time for us to come up with a better answer.

    My favorite response to this paradox is: “The unimaginable.” That’s what’s on the other side of the wall. The only boundary in the universe, for Homo sapiens anyway, is the fact that we need a boundary in the first place. We understand so much, but at the end of that understanding we face the unimaginable. In that dark gravity we first populated gods, then God Himself, then Science and its attendant Humanism, and now….well, Harari makes the case that our digital technologies have hastened our transition us to a new era — one in which we “dissolve within the data torrent like a clump of earth within a gushing river.”

    OK, I’m out of my armchair now. If all biology is algorithms, and science certainly believes this is so, then our fate is to join the church of pure information processing, driven by the inescapable end game of evolution.

    Checkmate! Humanity exists because algorithms exist, algorithms that predate us, algorithms that will outlive us, and algorithms that exist for one reason: to solve problems. If we embrace this, then perhaps we stand at the cusp of solving our biggest problem ever: ourselves.

    I”m not sure I buy all this — and even Harari, at the very end of his book, admits he’s not sure either (that felt like quite a hedge, to be honest). But the issues he raises are worthy of deeper debate — in particular inside our own industry, where self-reflection is far too absent.

    The post Is Humanity Obsolete? appeared first on John Battelle's Search Blog.

     
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