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  • feedwordpress 16:00:28 on 2017/04/13 Permalink
    Tags: environment, essays, , , Trump   

    Please, Let’s Not Go There Again 

    The post Please, Let’s Not Go There Again appeared first on John Battelle's Search Blog.

    cayuhoga-river-fire

    Here’s a top-of-my-head rundown of all the shit going down that promises to take us forty years back, to a time when, well…you decide what kind of time it was.

    • Women had to fight for basic rights. Anyone remember “women’s lib”? That movement found its voice in the 70s, and made steady if punctuated progress for forty years. Now Trump’s promising to repeal the iconic 1970s Roe v. Wade decision, has scrapped equal pay (unnecessary regulations, amiright?!), and, well, this.
    • Dirty, climate changing coal was king in the ’70s, powering nearly halfof US energy output. It’s now less than a third and dropping fast, mainly because of clean sources like solar and wind, which are starting to take power costs to zero, all while driving far more jobs than coal. Do we really want to go back? Well, Trump certainly does. WTF?
    • The EPA was established in 1970, when our rivers were on fire and kids had to hide inside from killer smog attacks (I was one of them). Now, Trump’s EPA has repealed decades of regulations, and it’s run by a guy who, well, hates the EPA. Oh, please, let’s go back to flaming rivers and unbreathable air, shall we?!
    • And then there’s climate change. After decades of science, inconvenient truths, and global disasters, the world’s leaders finally got their collective shit together and agreed to do something about our shared existential crisis. But not Trump, who thinks climate change is a hoax and has vowed to cancel the Paris accords. That sentiment might have flown in 1975. But now? Really?
    • Law and Order.” If you’ve not watched 13th, please add it to your NetFlix cue…or just take 90 minutes and watch it now. The phrase “law and order” is a semiotic stand in for systemic racism and state-driven racial injustice. It rose to prominence in the 1970s as a political reaction to the civil rights movement, and has been widely discredited as social policy. But, you guessed it, Trump wants to bring it back.
    • Oh, and war. Remember that long, Cold one? Forty years ago, it was the most critical foreign policy issue of the day. By last year, it was all but over. Then Trump got elected, and…well, it sure feels hot again.
    • Rampant capitalism/neoliberalism/financialization. This is a tough subject to detangle, but in essence, the past forty years have seen the rise, and recent decline, of unrestrained, Friedman-esque capitalism(note this new book on the topic, FWIW). The Great Recession gave our body politic pause, and while Dodd Frank was in many ways toothless, it did set a new tone. Trump not only put a gaggle of bankers in charge of his government, he also is committed to repealing Dodd.

    I could go on and on (immigration, creationism, public schools…) but I think I’ve made my point. We love to idealize the past, but forty years ago, women and minorities had vastly diminished rights, our environment was a mess, climate change was ignored, capitalism was unrestrained and destructive, and we were playing a terrifying game of nuclear chess with Russia. By last year, we had made massive progress on all of these crucial societal issues.

    And now we’re going back to the ‘70s. Anyone else want off this particular train?

    The post Please, Let’s Not Go There Again appeared first on John Battelle's Search Blog.

     
  • feedwordpress 15:04:38 on 2017/04/07 Permalink
    Tags: advice, , communications, essays,   

    Pick Up the Phone and Call. 

    The post Pick Up the Phone and Call. appeared first on John Battelle's Search Blog.

    phone

    (cross posted from NewCo Shift)

    People in business who like to Get Shit Done fall in love with each version of The New. When I was a kid, new was the the Apple II. Then the IBM PC, digital phones and voice mail, the Mac — oh God, the Mac! — word processing, email, the cell phone, the Internet — mmmmm, the Internet! — and then the iPhone — oh…the iPhone!
    Well damn the iPhone, because I lay at its feet the death of the most efficient technology ever created for the speedy disposition of Getting Shit Done — the plain old telephone. But not just any old-school telephone. The high tech, multi-line, digitally switched telephone of the late 1980s — the kind of phone upon which you could conduct, merge, and manage multiple direct conversations with your peers, colleagues, partners and adversaries — a direct line of human expression brain to brain — the kind of shit it’ll take us decades to replicate (if we ever do).

    Why was that phone so perfect? It certainly wasn’t the technology, though it was pretty darn boss at the time. It was how our society adapted to it, optimizing direct, one-to-one communications in real time between a network of engaged colleagues. As a young reporter, and later as an editor and a CEO, my call list was my life. I’d spend hours a day calling sources, collaborators, even employees down the hall — and as a result, we’d Get Shit Done.*

    Because to Get Shit Done, you have to engage real time with the people who help define what it is You Are Actually Doing. And nothing, nothing at all, beats a conversation to move that ball along.

    For reasons I am sure will merit multiple PhD defenses some day, we’ve evolved to an almost apologetic relationship to the humble telephone. Through email or social media (ick!), we ask each other for a “quick call” — then we offload the rest to calendar apps with their annoying reminders — shitty simulacrums of our intent which pervert our goal: to connect and exchange, to respond and to act.

    But first, always to connect.

    At some point in the last ten years we replaced direct connection with technology-intermediated obsequity. And when we do “get on a call,” it’s fraught with a Moderator and an Agenda and Follow Up Action Items and … well, wait what the f*ck are we talking about?

    No more. It’s time to pick up the phone and start calling each other again.

    Hey — It’s John. You have a few minutes to bounce something around? Cool!…

    *Some industries continue to work this way — I’d love your input on which one you think still do.

    The post Pick Up the Phone and Call. appeared first on John Battelle's Search Blog.

     
  • feedwordpress 14:40:09 on 2017/04/03 Permalink
    Tags: essays, health, , ,   

    Bad Policy Makes Us Sick. Business Must Lead Us Back. 

    The post Bad Policy Makes Us Sick. Business Must Lead Us Back. appeared first on John Battelle's Search Blog.

    WALL-E-382

    (Cross posted from NewCo Shift)

    Walking around Disneyland with my daughter the other night, I found myself face to face with one of our country’s most intractable taboos.

    (Disneyland is still awesome for me, as a kid from 1970s LA. Truly magical.)

    If you’re an observer of crowds, one of the more prominent features of the Disneyland crowd is how generally overweight our country has become (I live in the Bay area, and readily admit my interaction with folks on most days is not representative of a broad cross section of our population). I’d estimate at least a third of the folks at Disney are seeing Mike and Molly-level images in the mirror — and about 2–3% or so have more weight than they can carry around, and have therefore graduated to “mobility scooters.”

    These industrial strength scooters have become commonplace at the Happiest Place on Earth. I’m guessing from the name that they were initially created for disabled and elderly folks, but clearly they’ve been reinforced for more rigorous duty. For every one of them we saw piloted by a fellow with a knee brace or an elderly grandmother, there were ten requisitioned for moving Big People around.

    For a spell, I sat on a bench with my daughter and watched them wheel by.

    I fell into reverie, thinking about how our policy choices have led to a predictable and avoidable epidemic, and how that epidemic mirrors many others in what is increasingly feeling like a gravely ill society. Our maddening melange of libertarian individualism, technological (and medical) savior-ism, American exceptionalism, and steroidal capitalism has delivered us a health care horror show — one with an endless appetite for cheap food, expensive medicine, and hollow self-delusion.

    It strikes me nowhere can we identify how badly we need a new compact between business and society than right here on Disney’s Main Street USA. Libertarians and fanatical anti-regulation types love to claim that individual responsibility is paramount, and I suppose that means the growing percentage of obese people in our society are all at fault, and deserve the shame our culture heaps upon them. I tend to believe otherwise, that outcomes are driven by inputs, and right now, the inputs in our society are making us very, very sick.

    Can we face up to this fact without dehumanizing or victimizing the people who now comprise more than a third of the US population? Is talking out loud about this issue even allowed? (I think I’m about to find out…)

    It certainly feels taboo, because these are real human beings we’re talking about, and our society relentlessly shames overweight people as lacking will power and failing to conform to ideal body images projected in popular culture.

    But come on, America’s obesity epidemic has been building for decades, and it’s only getting worse. When will we call it what it really is: A public health crisis, driven by outdated and dangerous policies around food subsidies and health care?

    First and foremost amongst those failed policies is our society’s approach to food — how we grow it, how we market it, and certainly how we eat it. In short, we subsidize cheap calories — in particular sugar and corn syrup — and we’ve forsworn nutrition for convenience. Food companies, driven as all businesses are by profit and policy inputs, are literally rewarded for selling as much of their product to us as they can, regardless of the consequences. It feels an awful lot like our approach to energy — just as we’re hooked on cheap and environmentally damaging carbon-based fuels, we’ve built an entire economy on cheap and physically destructive food, and there are extraordinarily powerful forces at work insuring things stay that way.

    (I should note that I actually do not lay blame at the feet of these forces — I believe they exist because we’ve created a system that requires them to act the way they do. The only way to change that is to change the rules of the system, not to reactively punish large corporations for doing what our society incentivizes them to do.)

    Adding to the policy failure is our society’s approach to health care. Everyone seems to agree it’s a mess, but we have to think systemically if we’re going to fix it. Believe what you will about Obamacare, but they got one thing absolutely right: The new program instituted a historic shift from a reactive to a proactive stance. How? Through the economic lever of how payments were processed. The old government healthcare (and let’s not fool ourselves, the government is the single largest force in healthcare, period) paid set fees for service. This created a moral hazard in the market, as actors organized themselves around creating as many payment opportunities as possible. Need a knee replacement because you’re overweight? Check, there’s a fee for service. Knee replacement didn’t work, because you’re overweight and/or didn’t have proper follow up by your doctor? Check, we’ll do another one. Broke your hip because the second knee buckled? Check, there’s a third service to get paid for.

    Obamacare is in the process of shifting government payments away from fee-for-service and toward outcomes — doctors and hospitals are paid a certain amount for a positive health outcome, and that’s that. No more triple knee surgeries — you get paid when the patient’s surgery is proven to have worked. There’s a set amount for that outcome, and that’s it. This kind of economic incentive drives markets to optimize for proactive health care — the kind that creates early detection of potential obesity, supplying nutrition education so the knee replacement is never needed in the first place.

    It’s exactly this kind of thoughtful, informed policy we need right now if we’re going to solve our country’s obesity epidemic. And given the current administration, it’s highly unlikely we’ll see much of it coming out of Washington over the next four years. That means one thing: our country’s largest food and health care companies must get in front of this crisis, andlead. Whether or not they do, it’s abundantly clear is that our current crop of politicians will not. Meanwhile, our society is getting sicker, poorer, and more alienated. That’s not a recipe that’s good for anyone.

    The post Bad Policy Makes Us Sick. Business Must Lead Us Back. appeared first on John Battelle's Search Blog.

     
  • feedwordpress 05:54:31 on 2016/02/16 Permalink
    Tags: BigCo, , essays, ,   

    The NewCo-BigCo Shift or, These Nine Things Will Change Business Forever 

    The post The NewCo-BigCo Shift or, These Nine Things Will Change Business Forever appeared first on John Battelle's Search Blog.

    VIP Dollar Shave Club

    Addressing the crowd at Dollar Shave before interviewing CEO Michael Dubin during NewCo LA last November.

    (cross posted from NewCo)

    Thanks to NewCo, I’ve gotten out of the Bay Area bubble and visited more than a dozen major cities across several continents in the past year. I’ve met with founders inside hundreds of mission-driven companies, in cities as diverse as Istanbul, Boulder, Cincinnati, and Mexico City. I’ve learned about the change these companies are making in the world, and I’ve compared notes with the leaders of large, established companies, many of which are the targets of that change.

    As I reflect on my travels, a few consistent themes emerge:

    1. Technology has moved from a vertical industry to a horizontal layer across our society. Technology used to be a specialized field. Technology companies sold their wares to large companies in large, complicated IT packages and to consumers as discrete products (computers and software applications). In the past decade, technology has dissolved into the fabric of our society. We all can access powerful technology stacks. We don’t need to know how to program. We don’t need a big IT department either. Now, technology is infrastructure, like our physical systems of highways and roads. This levels the playing field so new kinds of companies can emerge, and it’s forcing big companies to respond to a new breed of competitor, as well as a newly empowered (and informed) consumer base.

    2. Big companies are on the precipice of the most wrenching transformation in history — and tech is only part of the reason why. BigCos change very slowly. They are cautious by nature and extremely suspicious of “the new.” BigCos study new developments and wait for proof before they change. As digital technology spread through society over the past three decades, big companies were slow to get a web page, slow to conduct business over the web, slow to lean into mobile and social, and slow to respond to new types of startup competition. Of course, now that the web is mature and consumer platforms like Facebook and Google are massive, BigCos have shifted resources to digital. But that last point — responding to startup and business model competition — is far more problematic, because responding to new kinds of competition isn’t something you can outsource. It requires a fundamental shift in corporate social structure — and culture is hard to change.

    3. The next generation’s leaders don’t want to work at BigCos (if they don’t have to). In the past year I’ve met with senior executives at massive companies like Nestle, Publicis, P&G, Walmart, Visa, and McDonald’s. When I ask what keeps them up at night, all of them answer “hiring the next generation of leaders.” The best and brightest now see “launching a company,” “working at a startup,” or “working at a digital leader like Google or Facebook,” as a preferable career choice, starving BigCos of their most valuable asset: talent. While one might dismiss young professionals’ penchant for startups as a fad or a phase, there’s something far deeper at work, namely …

    4. A job is table stakes. To win talent, companies must compete on purpose, authenticity, and organizational structure. Millennials are now the largest force in the global economy, and they have a markedly different view of work: Purpose and “making a difference in the world” are central in their work-related decisions. They’d rather work at The Honest Company than Unilever, if given a choice — and the best and brightest always have a choice. Members of the next generation want to be at a company where work means more than a paycheck. They believe work can be a calling (Reich) or an expression of our creativity (Florida). BigCos aren’t currently organized to enable their workforces in this way (human resources, anyone?), but NewCos — even the very largest ones like Google — most definitely are.

    5. Today’s consumers are newly empowered and are making decisions on more than price. If millennials are choosing employers based on purpose and authenticity, it follows that they decide how they spend their money in similar fashion. Convenience, selection, and price are important, but new kinds of competitors are exposing weaknesses in big companies’ essential truths, and that’s an existential threat. Dollar Shave Club questions Gillette’s core premise, MetroMile questions Geico’s core premise, Earnest does the same to large financial institutions, HolaLuz to energy companies, and the list goes on. Companies profiting from practices or products that demonstrably create more harm than good in the world are threatened in an age of transparency and accountability. Regardless of good intent or excellent marketing, if your business makes people unhealthy, or depends on exploitation of vulnerable workers, or can be laddered to climate change, it’s at risk of mass consumer migration to businesses with better narratives.

    6. The platform economy means traditional competitive moats are falling away. Today’s largest consumer companies earned their power by consolidating and optimizing their access to commodities (what their products were made of), manufacturing (how their products were made), and distribution (where their products were sold and how people became aware of them). They were built on humanity’s first global platforms: television and mass transportation networks. We all know that the Internet undermined this hegemony; physical distribution is no longer a surefire competitive advantage (just ask Walmart). But what’s not well understood is how quickly other parts of the product stack have become platform-ized. Just as startups can now access technology as a service, they can also access sourcing and manufacturing as a service (Dollar Shave doesn’t make its blades, for example). This of course bolsters point #5 above: If any company can access the same economies of scale, brands must compete on more than price or distribution, they must compete on voice, innovative (and information-first) approaches to markets, and purpose.

    7. Cities are resurgent. I just returned from Mexico City, which earlier this month hosted its first NewCo festival. While there, I heard a refrain consistent with my visits around the world: The city is changing for the better and new kinds of companies are at the heart of that change. When people gather at NewCo meetups or inside NewCo sessions, I keep hearing “There’s just no way these kinds of companies could have made it in this city ten years ago.” Coupled with the horizontal force of technology and the rise of a purpose-driven zeitgeist, cities have become both the epicenter of humanity’s greatest challenges, as well as the birthplace of our greatest innovation. One generation ago, one-third of humanity lived in urban centers. Today, it’s more than 50 percent. One generation from now, more than two-thirds of us will reside in the tangled banks of a city center, and that number will surpass 80 percent by the end of this century. Cities offer access to capital, education, regulatory frameworks, and a collaborative density of human curiosity and connections. It’s where great companies are born and grow.

    8. BigCos are deeply aware of all this — and a massive shift is about to reveal itself. For as long as I’ve been in the media and technology business, I’ve heard big company executives proclaim they were committed to change. But it always rang hollow: Large companies expended far more resources preventing change than they ever did committing to it. Over the past year, however, I’ve sensed a deep shift in the tone of my conversations with BigCos. These are some of the smartest people in the world, and they understand the technological, generational, and social tectonics at play. In their board rooms and C-suites, conversations are already underway about changes so significant, they’ll be viewed as “calendar reset” moment: Before Shift and After Shift. We’re already seeing leading indicators — Walmart’s commitment to sustainability, GE’s move to Boston, Publicis’s rewritten purpose statement and organizational structure — but in the next year or two, the pace will quicken. New CEOs at category-leading companies like McDonald’s, Ford, and P&G will most likely announce stunning new initiatives that would have been inconceivable a decade ago.

    9. The best NewCos realize there’s a lot to learn from the BigCos. After years of feasting on BigCo markets, “established upstarts” like Google, Facebook, Uber, Zenefits, and Square are transitioning from cultures based on “move fast and break things” and “ask for forgiveness, not permission.” Their leaders are now turning to questions like “How do I build a company that will last for generations? How can I maintain a strong corporate culture when I have thousands of employees? How do I work productively with regulatory and policy frameworks, now that I’m an established player?” Turns out, BigCos have decades, if not centuries, of experience in answering these kinds of questions. In my conversations with leaders of both NewCos and BigCos, I sense a new kind of detente as each side realizes how much it has to learn from the other. In the coming months and years, I expect we’ll see a lot more cooperation between the two.

    In the coming months, NewCo will be focused on exploring these business trends, with new media and event products. If you’d like to join the conversation, please follow us on Facebook or Twitter, share this post, and/or sign up for our daily newsletter. We believe this the most important story in business, and we’re committed to covering it for you.

    Want to follow the biggest story in business? Get our NewCo Daily newsletter.

    — —

    * A note on climate change: Our society’s response to climate change is one of the most remarkable issues ever to face humankind. More than 70% of Americans now believe that climate change is real, and more than half of the world views the issue as the most serious global threat to humanity. And climate change is to Millennials what mutually-assured destruction was for Boomers: An existential threat. Whether or not you believe in this threat, climate change is now a social and business fact, a force affecting billions of decisions large and small around the world. Consumers are voting with their conscience, forcing unsustainable businesses to adopt provable, net positive products and processes. When Unilever, Walmart, Pepsi and scores of others align with the Pope on sustainability, a movement is most certainly afoot.

    The post The NewCo-BigCo Shift or, These Nine Things Will Change Business Forever appeared first on John Battelle's Search Blog.

     
  • feedwordpress 01:30:50 on 2015/10/27 Permalink
    Tags: , essays, ,   

    Written First On Medium. Discuss. 

    The post Written First On Medium. Discuss. appeared first on John Battelle's Search Blog.

    Couple Holding Hands at Sea Sunset

    Image Credit Arch Cape Inn 

    So I had a thought about the state of the publishing world, specifically that part of it that we’d call blogging(1). And it struck me.

    Why haven’t we made our own Medium? No, wait, that doesn’t quite sound right. Medium is awesome, and in fact I am writing this post in (on?!) Medium. Historical note: This may well be the first time I’ve written the first draft of a post in Medium. So my beef isn’t with Medium, rather, it’s with the blogging ecosystem’s inability to create something that embraces what Medium teaches us.

    It’s not like the pieces weren’t (aren’t?) there. Thousands of superb writers — tellers of tales, diviners of insight, entertainers, jesters, fools (who can stillwrite). And it’s not for lack of code — we’ve got a fucking army working on that. Perhaps — is it a lack of common vision? Did we need Medium to Show Us The Way?

    As others have pointed out, Medium is simply awesome, but it hasn’t embraced several ideas core to the culture of blogging. For example, most authors don’t have control of their own domain, though you can now create a “vanity” domain, a commendable move to be sure. However, if you want to add anything to your site — you know, put some lights on the porch, maybe add a bathroom to the place — that’s not going to happen. Yet.

    Similarly, an author can’t easily add advertising — or any other third party code that is prevalent in the open web, though Ev told me a few weeks agothey are working on the advertising solution in earnest. Again, a good thing. But most likely, it’ll be a controlled, platform approach with limited APIs. And if I were running Medium, I’d do exactly the same thing, so again, my beef is not with Medium.

    But what if blogging evolved more rapidly — or perhaps, in a more focused way? I mean, shouldn’t this aggregated highlight feature be all over the blogosphere? Or this kind of commenting? Sure, I can install plugins that approximate the same thing, but…they are not universally used, they don’t share a common social behavior. (Not to mention, installing this shit is a huge PITA).

    Imagine if we had that highlights feature as standard issue over in the blogosphere? I mean, we had comments as standard issue … why not this? Lordy, how cool would that be? Knowing us, we’d turn it into currency driving a magical gift economy, the kind we had back when this all started. It’s that magic that drove blogging’s emergence — and we’ve lost it along the way. I don’t blame social networks or Medium or Apple for this. I think we’ve failed to imagine another way.

    We stood by and watched our beloved trackbacks — those deeply meaningful handshakes from one mind to another — deprecate and eventually disappear from our sites(2). And then we let the comments fade — too many trolls, at first, and that fucking spam…it was too much work. Platforms emerged to address the worst of it, but with those platforms came their imperative — we’ve got to make a business of this. If you guys aren’t going to do it, we’ll do it for you, OK? The deal was clear: This is free for you to use, but we’re going to ferry wheelbarrows of data out in return. OK?

    Turns out, those wheelbarrows of data were rolling off our sites with every javascripted pixel we dropped onto our site. Sharing buttons? Check. Ads?Checkmate!(3)

    OK. And then the comments went away. Once again, I do not blame the data vacuumers, the marketing ecosystem, the struggling independent publisher just using the best tools available to them at the time. Nope. I bemoan our collective imagination.

    And Google noticed the spam and deprecation of true intent, and Google began to send attention other places, increasingly (and again, defensibly) to their own shit. But that’s another post, one I am sure I wrote years ago (but can’t quite find since I’m not in the WordPress backend. A bit of micro meta, that.)

    So trackbacks went away, then comments, and then…we lost the culture of response(4). When this all got started, someone would write a superlative post, perhaps a controversial post, and then as if on cue, a few thoughtful responses would emerge, a volley might ensue, and behold: a living debate in considered prose watched by thousands. But the mechanism supporting that intellectual sport — that first synapse-jumping trackback, the resulting attention and commentary — collapsed, and with it went the flower that was a new kind of public debate.

    And sure, we’ve rebuilt parts of the things we’ve lost, in Twitter, via Facebook, in flashes of reddit brilliance, with blogging pillars yet lost(5)…and now and most promisingly with Medium. But damn, it doesn’t quite feel right yet, does it?

    I’m a big fan of the Reese’s Peanut Butter Cup — take your chocolate, pour it over my peanut butter, and — yes please, may I have another?

    So I guess I’m asking that someone toss the wooly peanut buttery world of WordPress and the damn-near-perfect yet somewhat-lacking-in-connective-tissue chocolate world of Medium into a Blendtec Stealth and give us that sweet and savory goodness we so badly crave? Pretty please?(6)

    — –

    (Thanks to Barcelona for this rant)

    (1) Yes, we all can pause for the obligatory and derisory images of a dated epoch now muddling through its senescence. There, now let’s continue. (2) I mean, WTF? The first Google response for “trackback” is the Wikipedia page?! (3) Yes, I am fully aware of my own role in this part of the story. For the record, I’m a huge fan of marketing as part of the ecosystem. Duh. But the strengths of the open web are also its weaknesses. I am arguing we’ve forgotten to tend to the strengths. (4) I read several really good related pieces which informed my thinking here, and this post is in essence a response to them. But I can’t fucking find them, and I can’t figure out how to see what I’ve read on Medium or ever what I’ve recommended. I am sure it’s in here, I just can’t find it. (5)Hell, even in a search for “AVC,” Fred’s site comes in third to Twitter and Antelope Valley College now.

    (6)OK, now I have to cross post this to Searchblog. Weird.

    The post Written First On Medium. Discuss. appeared first on John Battelle's Search Blog.

     
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